PRIVACY POLICY

This Privacy Policy applies to Nexus Diagnostics (“Nexus”, “we”, “us”, or “our”), the operator of nexusdiag.com and related services. We provide automated website diagnostic and monitoring services.

For privacy-related questions, contact us at: privacy@nexusdiag.com

We collect the following categories of information:

Account information: Email address, name, and password when you create an account.

Payment information: Billing details are processed by Lemon Squeezy. We do not store your card number or full payment details.

URLs you submit: Website URLs you enter for auditing are processed through the Google PageSpeed Insights API and stored to generate your reports.

Usage data: Pages visited, features used, audit history, and interaction logs for service improvement.

Device & technical data: IP address, browser type, operating system, and referrer URL collected automatically.

Communications: Emails, support messages, or phone numbers you voluntarily provide.

We use collected information to:

• Provide, operate, and improve our diagnostic and monitoring services
• Process subscription payments and manage your account
• Send audit reports, alerts, and service notifications
• Respond to your support requests and enquiries
• Detect and prevent fraudulent or abusive activity
• Comply with legal obligations
• Send marketing communications (only with your consent; you may opt out at any time)

We share data with the following third parties to operate our service:

Supabase: Authentication and database hosting. Your account data is stored securely on Supabase infrastructure.

Lemon Squeezy: Payment processing and subscription management. Subject to their Privacy Policy.

Google PageSpeed Insights API: URLs you submit are sent to Google for performance analysis. Subject to Google's Privacy Policy.

Vercel: Hosting and deployment. Infrastructure subject to Vercel's privacy terms.

We do not sell your personal data to any third party.

We use cookies and similar technologies for authentication sessions, user preferences, and analytics. You may disable cookies in your browser settings, but this may affect your ability to log in.

We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, we will delete or anonymise your data within 30 days, except where we are required to retain it for legal or financial compliance purposes.

Depending on your jurisdiction, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Request deletion of your personal data.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to processing for marketing purposes at any time.

To exercise any of these rights, email privacy@nexusdiag.com.

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and access controls. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our site. Your continued use of the service after changes constitutes acceptance of the updated policy.

Questions about this policy: privacy@nexusdiag.com